Shipping & Returns


We ship via SingPost.

Most orders will ship out within 3-5 working days after payment is received.

  • Free Standard Local Mail without tracking number (we will not be responsible for loss of item)
  • Smartpac with tracking number - add S$3.00
  • International Shipping (cost depending on location) with tracking number

We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, [in]trigue cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for items that are shipped to you along with the applicable shipping and tax charges (if any).


Tariffs, Taxes and Duties


    *IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies particularly to Europe and UK orders.


    Returns & Exchanges

    We do not offer cash refunds at this time. However, if an item does not work for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned.

    To start a return request:

    1. Email us to inform us
    2. Pack the item and your completed returns note in its original packing material
    3. Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 10 business days of dispatch date for Singapore orders, or 20 business days for international orders.

    *Excludes: orders made with promotional codes, sales items, bags and earrings.

    Please note that our jewellery is made with natural stones and all will be slightly different to one another.

    If an exchange is required, please email with the title 'Defective Item' together with a picture of the defective product to '' within 48hours upon receiving it. We will follow up from there.

    All shipping/mailing cost for return items is borne by customer.



    Size Chart
    If you're having trouble with knowing the right size for rings or necklaces, use the size charts below to help you.

    Our Rings all are in USA sizing. The chart below is for conversion of ring sizing if you know your ring size in another country's measurement.
    Do take note of measuring your knuckles too to ensure that the ring can pass through it! 
    For the best way to know your size, we would recommend using the diameter size chart (second chart) or trying out rings at a store.
    Alternatively, you could also use this website to measure your current ring size -