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Exchanges & Returns

Exchanges & Returns

It is important to us that you are in love with your purchase.

We will therefore honour all exchanges and returns on In-trigue.com purchases, subject to the general terms and conditions below:

  • We accept returns within 10 business days of original delivery for Singapore orders and 20 days of original delivery for International orders
  • The item(s) should be returned unused and in perfect condition, in their original packaging
  • Discounted or promotional items can be exchanged (subject to availability) but cannot be returned
  • Earrings cannot be exchanged or returned
  • Please allow 7 business days for your refund. We’ll send an email once the item(s) have been received and your refund has been processed
  • Shipping and any related costs associated with an exchange or return are the responsibility of the customer
  • You will receive your refund in the form of online store credit your next In-trigue.com purchases

 

Exchange Procedure

In-trigue.com will exchange an item for the same item in a different size or colour, subject to availability. If the replacement size or colour is not available, you will be entitled to return the item and you will be refunded in the form of online store credit.

To exchange an item, notify us at info@in-trigue.com and quote your order number as reference. Inform us of the replacement size you require so that we can check on availability and put the item on hold. We will reply to you within 24 hours. 

Once we receive the item(s) we will inspect them to ensure they meet our Exchange Conditions. If these are met, we will dispatch the replacement item(s) within the next 2 business days.

Exchange Conditions

  • Item(s) to be exchanged must reach us within 10 business days (Singapore orders) or 20 days (International orders) from the date the original delivery was signed for
  • All items must be unworn and in the original packaging
  • All items must not be damaged or stained

In-trigue reserves the right to deny an exchange on any item where the above conditions have not been met. We thank you for your understanding.