Exchanges & Returns

Exchanges & Returns

It is important to us that you are in love with your purchase.

We will therefore honour all exchanges and returns on In-trigue.com purchases, subject to the general terms and conditions below:

  • We accept returns within 10 business days of original delivery for Singapore orders and 20 days of original delivery for International orders
  • The item(s) should be returned unused and in perfect condition, in their original packaging
  • Discounted or promotional items can be exchanged (subject to availability) but cannot be returned
  • Earrings cannot be exchanged or returned
  • Please allow 7 business days for your refund. We’ll send an email once the item(s) have been received and your refund has been processed
  • Shipping and any related costs associated with an exchange or return are the responsibility of the customer
  • You will receive your refund in the form of online store credit your next In-trigue.com purchases

 

Exchange Procedure

In-trigue.com will exchange an item for the same item in a different size or colour, subject to availability. If the replacement size or colour is not available, you will be entitled to return the item and you will be refunded in the form of online store credit.

To exchange an item, notify us at info@in-trigue.com and quote your order number as reference. Inform us of the replacement size you require so that we can check on availability and put the item on hold. We will reply to you within 24 hours. 

We recommend that you use a secure and trackable means to return your order to us at In-trigue, 252 Pasir Panjang Road 02-01 Singapore 118617 and that you retain proof of postage, as we cannot be responsible for goods lost or damaged in transit.

Once we receive the item(s) we will inspect them to ensure they meet our Exchange Conditions. If these are met, we will dispatch the replacement item(s) within the next 2 business days.

Exchange Conditions

  • Item(s) to be exchanged must reach us within 10 business days (Singapore orders) or 20 days (International orders) from the date the original delivery was signed for
  • All items must be unworn and in the original packaging
  • All items must not be damaged or stained

In-trigue reserves the right to deny an exchange on any item where the above conditions have not been met. We thank you for your understanding.

 

Return Procedure

To return an item to us, notify us at info@in-trigue.com and quote your order number as reference. We will reply to you within 24 hours.

We recommend that you use a secure and trackable means to return your order to us at In-trigue, 252 Pasir Panjang Road 02-01 Singapore 118617 and that you retain proof of postage, as we cannot be responsible for goods lost or damaged in transit.

Once we receive the items we will inspect them to ensure they meet our Return Conditions. If these are met, we will proceed to issue a refund for the full value of the order (excluding original shipping costs) in the original form of payment within 7 business days.

Return Conditions

  • Item(s) to be exchanged must reach us within 14 business days (Singapore orders) or 30 days (International orders) from the date the original delivery was signed for
  • All items must be unworn and in the original packaging
  • All items must not be damaged or stained

In-trigue reserves the right to deny a return on any item where the above conditions have not been met. We thank you for your understanding.

 

Size Chart
If you're having trouble with knowing the right size for rings or necklaces, use the size charts below to help you.

RINGS
Our Rings all are in USA sizing. The chart below is for conversion of ring sizing if you know your ring size in another country's measurement.
Do take note of measuring your knuckles too to ensure that the ring can pass through it! 
If you are still unsure of your ring size, simply check out the ring of your choice and under the Size option, select "I'm not sure - Send me a Free Ring Sizer". Upon receiving your ring order, we will arrange for your Free Ring Sizer to be sent to you, and await your confirmation on size. If you hesitate between two sizes, always order the larger one!
Alternatively, you could also use this website to measure your current ring size - findmyringsize.com 
Feel free to email us at info@in-trigue.com and we can better advise you on the best fit for you. If you would like to be sized in person, you can also visit any local jeweler in your area - most would be happy to help you with ring sizing information.


NECKLACES